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Gone are the days of wasting time searching through overwhelming volumes of standard supply catalogs to find the MRO materials you need. With SDI’s custom catalog solution, you can order supplies in a matter of minutes.
As a value-added service, we’ll build a personalized, electronic catalog with all the SKUs your organization uses on a regular basis. It gives your staff access to the products and information they need right from their desktops via the Internet. In just a few clicks, they can find and order MRO parts and supplies — and get back to more critical tasks.
In-Site® Online provides you with the ability to access your company’s complete custom catalog online. In-Site Online provides Web-based visibility to orders, item search, and requisitioning capabilities, all in an e-business environment.
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Customer Service Center |
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SDI supports our customer-staffed (hosted solutions) programs through our customer service center. Representatives in our call center are currently available 10 hours a day, five days a week, and can guide the end user in ordering materials, handling returns, and general questions. Online links are available with all our e-catalogs that provide names, faces, and contact information for our call center personnel, as well as status indicators to let you know if they are available for immediate assistance. The hours of operation are flexible given the needs of our existing customers, and can be modified to fit any specific needs.
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Solutions
